- What if it is not for me?
- Then you get your money back. Your first package order comes with a money-back guarantee: within 48 hours of paying, ask from Billing and everything you paid comes back to the card you paid with. No reason needed, and the server that order bought stops. It covers one order per account, the first, and it is in addition to the 14-day cancellation right every order has.
- Does a package renew on its own?
- No. A package is a one-time order for 30 days: no card is kept on file and nothing is ever taken automatically. We email you 3 days before it ends, and buying another period is a fresh order you place yourself.
- Does sleeping make my package last longer?
- No, and it is not meant to. The price covers 30 days whether the server is awake or asleep. Sleeping is there so an empty server stops burning a machine — on a package it costs you nothing either way, and the server wakes the moment a player joins.
- What happens when the period is up?
- The server stops. Your world, files and backups are kept for 7 days, so buying another period puts it back exactly as you left it. After that the Service ends and there is a further 7 days in which we can still recover a backup for you; then it is removed.
- Can I cancel a package?
- Yes. A package order carries the same 14-day cancellation right as any other paid order. If your server was already started in that time you pay a proportionate amount for the days you used, and the rest goes back to the card you paid with.
- Can I pay by the second for a Terraria server?
- No. Terraria is sold by the package only: one order for 30 days at a fixed price. The free trial and the metered Starter and Pro plans are for Minecraft servers.
- What payment methods do you accept?
- All major credit and debit cards via Polar (Visa, Mastercard, Amex). We sell in pounds, euros and Turkish lira: the prices on this page are the ones for the language you are reading it in, while the currency you are actually charged in is fixed when you open the checkout, from your billing country, and does not change for that purchase afterwards.